Returns & Exchanges
At David's Cookies, we strive for 100% satisfaction with every delicious bite; however, due to the perishable nature of our bakery products, we cannot accept physical returns and instead offer replacements or credits for any quality concerns.
Inspect Your Delivery
Upon arrival, please immediately inspect your package and its contents to ensure everything meets our high-quality standards and arrived in perfect condition.
Contact Customer Support
If there is an issue with your order, contact our support team within 14 days of receipt via phone or email with your order number and a brief explanation of the problem.
Provide Documentation
To help us resolve the issue quickly, please provide photographs of the product and the shipping label as evidence of damage or quality discrepancies.
Receive Resolution
Once reviewed, we will process a replacement shipment at no additional cost to you or issue a store credit to ensure you can enjoy the David's Cookies experience as intended.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing